Maintenance

For Landlords & Tenants

Track every rental fix from request to resolution

Tenants submit photo-rich maintenance requests. Landlords triage, schedule and update status. Both sides confirm completion — and every step is timestamped to the lease.

01 / Photo-rich requests,

Photo-rich requests, by room

Tenants pick the affected room, attach photos and set urgency in seconds. Landlords see the full context before they reply — no more "what fridge?" exchanges.

  • Room-tagged requests (kitchen, washroom, bedroom, etc.)
  • Multiple photos per request, captured on mobile
  • Urgency levels — emergency, urgent, normal
  • Optional landlord-only triage notes
New request
Urgent
Handyman using cordless drill on a wallMaintenance tools laid out on a wooden surfaceInstalling tile in a kitchen backsplash
KitchenSubmitted 09:14
Fridge stopped cooling overnight — milk and produce already warm.
02 / Status, timing

Status, timing and response history

Each request moves through clear stages — open, in progress, scheduled, done, closed. Response times are tracked silently for both parties’ records.

  • Status: open → in progress → scheduled → done → closed
  • Tenant confirmation required before closing
  • Response time recorded per stage transition
  • Reopen with one tap if the issue returns
Request #4811
Avg response 2h 14m
Open
In progress
3
Scheduled
4
Done
5
Closed
Plumber scheduled Apr 28, 10:00am
03 / Hearing-ready repair

Hearing-ready repair history

When repairs become a dispute (rent reductions, T6 applications, withheld rent), the maintenance log produces a defensible timeline — photos, timestamps and tenant acknowledgements included.

  • One-click export of the maintenance history
  • Photos retained in private, access-controlled storage
  • Linked to the same audit log as notices
  • Maps directly to LTB Form T6 evidence sections
Repair history
Photo timeline
Photos uploaded
Apr 26 · saved
Triage · scheduled
Apr 27 · saved
Repair completed
Apr 28 · saved
Tenant confirmed
Apr 28 · saved
How it works

Set up in minutes.

01

Tenant submits

Photos, room tag and urgency — from web or mobile.

02

Landlord triages

Acknowledge, set priority, schedule the visit.

03

Both confirm

Photos of completed work; tenant confirms or reopens.

Why people pick Nest Mate

The short version.

  • No more lost-in-text-thread maintenance
  • Tenants get faster, documented responses
  • Landlords avoid T6 disputes with clear records
  • Photos captured and stored in Canada
  • Mobile push alerts to both sides
  • Free unlimited requests on every plan
Get started

Make every tenancy a record that holds up.

Free for your first property. No credit card. Your data stays in Canada — and exports as a ZIP whenever you ask.

Free for 1 propertyNo credit cardCancel any timeExport your dataPIPEDA-aligned